All orders placed by 4:00 pm Central Time (Mexico) Monday and Tuesday will be shipped the next business day. Orders placed Wednesday through Sunday will be shipped on Monday. If the weather is extremely hot, we may decide not to make the shipment, we will contact you by email to program such shipping or if necessary to cancel such order. 
If for any reason external to us the package could not be deliver to the corresponding address and we receive such package in return, you may place again the order, so long as you pay for the new shipping costs. 
We do not accept returns of product. Nevertheless, we will appreciate if you could contact us via email at info@joyville.com.mx for any inconvenience. 

A chocolate bar may last up to a year, if maintain under the following proper conditions. The chocolate bars should not be refrigerated. They should be maintain in a dry and fresh place, free of odors and at a room temperature that does not exceed 22C. Nevertheless, we wish that once you start eating them, you dont stop!!!! :)

Maintain the packaging sealed and keep in a cool, dry and odor free place.

If you have a sesame allergy you should stay away from our products. Every chocolate bar contains sesame. Some of our chocolate bars also contain almonds, so there is a chance of cross contaminations. We suggest you contact a healthy practitioner for any health or allergy related issue with our chocolate bars.

Yes, we are interested. Please send an email to info@joyville.com.mx